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Metro to reduce call center hours amid budget woes - Washington Post

Washington Post

Metro to reduce call center hours amid budget woes
Washington Post
Metro will reduce its call center hours as part of ongoing belt-tightening at the cash-strapped agency. Beginning March 1, the Customer Information Call Center will be staffed from 7 a.m. to 8 p.m. weekdays, and 8 a.m. to 6:30 p.m. weekends, the agency ...


Alamogordo's former Xerox call center to close - Albuquerque Journal

Alamogordo's former Xerox call center to close
Albuquerque Journal
The facility served as a call center for customer inquiries for a single client, according to company spokeswoman Coco Salazar. On Jan. 3, Xerox separated from Conduent Incorporated and the facility in Alamogordo was renamed. The local facility was the ...


Contact Center: The Digital Goalkeeper - Cisco Blogs (blog)

Cisco Blogs (blog)

Contact Center: The Digital Goalkeeper
Cisco Blogs (blog)
In the same way, the contact center of 2017 has the same opportunity. Think of the first line of defenders as mobile, self-service, and emerging bot technologies. Their primary job is to mitigate the need for live assistance, while still providing a ...


Is your info safe when dealing with an overseas call center? - Los Angeles Times

Los Angeles Times

Is your info safe when dealing with an overseas call center?
Los Angeles Times
It's a sure bet that at some point in your consuming life, you've interacted with an overseas call center. Many U.S. companies save a buck by outsourcing customer service to the Philippines, India, Mexico and other telephonic destinations. Dave says he ...


GNG Contact Call Centers Certified by J.D. Power - Yahoo Finance - Yahoo Finance
Google News

GNG Contact Call Centers Certified by J.D. Power - Yahoo Finance
Yahoo Finance
ATLANTA, Feb. 20, 2017 /PRNewswire/ -- Georgia Natural Gas (GNG) has been recognized for contact center operations customer satisfaction excellence in the ...

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What This CEO Learned by Working in His Company's Call Center - Entrepreneur

Entrepreneur

What This CEO Learned by Working in His Company's Call Center
Entrepreneur
That's about 2,500 calls every business day, or 250 calls every business hour. And even though my schedule is often hectic, I make sure to clear a few hours every week to head over to our call center and get on the line, if only to listen in. I also ...