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Brekeke Introduces Light Edition of Brekeke CCS designed for Small ... - Telecom Reseller (press release)

Brekeke Introduces Light Edition of Brekeke CCS designed for Small ...
Telecom Reseller (press release)
Brekeke Call Center Suite (CCS) is a call center software for building a large-scale contact center and cloud contact center service. This newly introduced light ...

and more »

At least 60 temporary employees pulled from local call center - KBTX

KBTX

At least 60 temporary employees pulled from local call center
KBTX
Multiple sources tell KBTX that dozens of temporary employees are now out of work after a staffing agency terminated its contract with a local call center.

and more »

8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences - Telecom Reseller (press release)

8×8 Introduces New Capabilities for Contact Centers to Deliver Enhanced Customer Experiences
Telecom Reseller (press release)
July 19, 2017 —8×8, Inc. (NASDAQ:EGHT), the world's first Communications Cloud provider, today announced new and enhanced capabilities for the 8×8 Virtual Contact Center® (VCC) solution, which will enable global midmarket and enterprise companies ...


STAR Call Center to Move to Columbia Pike Building - ARL now

ARL now

STAR Call Center to Move to Columbia Pike Building
ARL now
STAR, Arlington's bus service for disabled residents, will move to a new call center on Columbia Pike after County Board approval of the plan at its meeting Saturday. Specialized Transit for Arlington Residents will move to 2301 Columbia Pike, Suite ...


Two More Plead Guilty in Indian Call Center Scam Targeting US Victims - Kansas City infoZine

Two More Plead Guilty in Indian Call Center Scam Targeting US Victims
Kansas City infoZine
According to admissions made in connection with their respective pleas, Montu Barot, Nilesh Pandya, and their co-conspirators perpetrated a complex scheme in which individuals from call centers located in Ahmedabad, India, impersonated officials from ...
A total of13 defendants plead guilty in Indian call center scam in the USIndia New England
Two more found guilty in India-based call center scam targeting US victimsThe American Bazaar

all 4 news articles »

Solving Contact Center Woes With Customer Engagement - Entrepreneur

Entrepreneur

Solving Contact Center Woes With Customer Engagement
Entrepreneur
Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories about rudeness, unhelpful attendants or employees who ...