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Aging Systems Impair Contact Center Performance - Baseline

Baseline

Aging Systems Impair Contact Center Performance
Baseline
A significant number of companies are hanging on to aging desktop systems in their contact centers, at the cost of the customer experience and other business drivers, according to an August 2015 commissioned study conducted by Forrester Consulting on ...


Call center may receive taxpayer support for renovations - Hamilton Journal News (subscription)

Hamilton Journal News (subscription)

Call center may receive taxpayer support for renovations
Hamilton Journal News (subscription)
A planned 1,500-seat call center to open in Hamilton stands to receive more taxpayer support to help pay for renovations. City staff and the owner of Vora Technology Park have agreed on terms — subject to City Council approval — for a forgivable loan ...


AT&T, Interactive Intelligence Tapped by FEMA to Improve Disaster Claims ... - Channel Partners

Channel Partners

AT&T, Interactive Intelligence Tapped by FEMA to Improve Disaster Claims ...
Channel Partners
Interactive Intelligence, based in Indianapolis, also has a long history of IVR design and deployment on its contact center platform. A voice-based front end to claims processing can help speed resolutions by routing calls to appropriate specialists ...
AT&T Government Solutions To Help FEMA Modernize Communications For Its Claims ...MarketWatch
AT&T to Update FEMA's Claims Center Communications SystemExecutiveBiz (blog)

all 18 news articles »

Teleperformance U.S.A., a global leader in outsourced multi-channel customer ... - Area Development Online

Teleperformance U.S.A., a global leader in outsourced multi-channel customer ...
Area Development Online
The new Reno center will provide a broad range of support for a major financial services company. Teleperformance will be hiring for a variety of contact center positions that include, Customer Service Representatives, Trainers, Quality Assurance ...


Formerly homeless businessman aims to redefine call center industry - KTVU San Francisco

KTVU San Francisco

Formerly homeless businessman aims to redefine call center industry
KTVU San Francisco
SAN JOSE, Calif. (KTVU) -- A new business opening in San Jose is bringing 150 new jobs to Silicon Valley with the aim of redefining the customer service call center industry, all while being led by a CEO who once was homeless. For Gabriel Bristol, CEO ...