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Genesys Named a Leader in 2016 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide - Business Wire (press release)
Google News

Genesys Named a Leader in 2016 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
Business Wire (press release)
SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the company once more has been recognized by Gartner, Inc. as a leader in ...

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Aqua-Aston Hospitality launches 24-hour call center in Hawaii - Travel Weekly

Travel Weekly

Aqua-Aston Hospitality launches 24-hour call center in Hawaii
Travel Weekly
Aqua-Aston Hospitality, a Honolulu-based hotel and resort management firm, has opened a new 24-hour call center in Hawaii. The new facility is the only hospitality company call center to be based entirely within the Aloha State, according to Aqua-Aston ...


UPDATED: Palestine to get call center, up to 500 new jobs - Palestine Herald Press

UPDATED: Palestine to get call center, up to 500 new jobs
Palestine Herald Press
Palestine — the “small town with a huge heart” — landed a new call center Monday, which is expected to bring up to 500 jobs. Results Companies announced its expansion in Texas. The opening of the center, located in the Willow Creek Business Park ...

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Call Centers In The Bullseye - Dark Reading

SC Magazine

Call Centers In The Bullseye
Dark Reading
During that same period, losses from fraudulent call center transactions rose 14%, according to the data from call-center fraud detection technology company Pindrop. The findings don't come as a surprise to Chris Hadnagy, CEO of Social-Engineer LLC, ...
Call center fraud spikes 45 percent as payment card security improves, studySC Magazine

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Frontier blames Verizon's bad data, call center miscommunication for California's outages - FierceTelecom

FierceTelecom

Frontier blames Verizon's bad data, call center miscommunication for California's outages
FierceTelecom
Another key issue was the temporary use of a Philippines-based call center. Frontier used that call center because it was the same one Verizon used to handle customer issues and the company assumed those customer service representatives worked with ...

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3 Steps to Bulletproof Your Contact Center - No Jitter

3 Steps to Bulletproof Your Contact Center
No Jitter
To optimize their operations, contact centers typically aim to achieve predictable performance, relying on complex forecasting systems to assess peak loads and plan accordingly. But -- and this is a very important but -- what happens when the best-made ...