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Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and ... - PR Newswire (press release)

Four Additional Keynotes Added to ICMI's 2015 Contact Center Expo and ...
PR Newswire (press release)
COLORADO SPRINGS, Colo., April 16, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced additional keynotes for its 2015 Contact Center Expo & Conference. The event is the premier global gathering for the ...
Connect First to Exhibit at ICMIs Contact Center Expo & ConferenceIT Business Net

all 4 news articles »

AT&T to pay $25 million to settle probe of call center data breaches - Los Angeles Times

Los Angeles Times

AT&T to pay $25 million to settle probe of call center data breaches
Los Angeles Times
AT&T Inc. has agreed to pay $25 million to settle an investigation into data breaches at call centers in Mexico, Colombia and the Philippines that led to the disclosure of personal information of about 280,000 U.S. customers, federal regulators said ...
AT&T will pay $25 million after call-center workers sold customer dataWashington Post (blog)
AT&T call centers sold mobile customer information to criminalsPCWorld
AT&T fined $25 million after call center employees stole customers' dataArs Technica
The Consumerist -Nearshore Americas
all 294 news articles »

Call center responds to Hobart complaints - Chicago Tribune

Chicago Tribune

Call center responds to Hobart complaints
Chicago Tribune
Magner said at the previous meeting that while on an ambulance call to the center he discovered a maze of walls installed with no regard for ways to get out, a lack of exit signs and doors that swung in instead of out as required. He also said then ...


New 911 call center is costing too much - nwitimes.com

New 911 call center is costing too much
nwitimes.com
Photographer John Watkins wrote the new call center was nearing completion, and now it is April and they have yet to field a call. The project is more than $100,000 over budget, and they are sidestepping the proper channels on bidding and awarding ...

and more »

911 multitasking: Call center dispatchers are recognized - Enid News & Eagle

Enid News & Eagle

911 multitasking: Call center dispatchers are recognized
Enid News & Eagle
Wilson said the center answers between 300 to 500 calls on administrative lines, depending on the day of the week. There are 20 positions in the 911 center, 18 of which currently are staffed. Dispatchers and call takers work three 12-hour shifts and a ...