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Verizon To Add 300 Full-Time Jobs At Alabama Call Center - Alabama News Network (press release)

CBS Local

Verizon To Add 300 Full-Time Jobs At Alabama Call Center
Alabama News Network (press release)
Verizon says it plans to hire up to 300 full-time employees throughout 2017 at its Huntsville call center. Al.com reports the wireless communication company will hold an onsite career fair Saturday at its Huntsville facility. According to Monday's ...
Verizon to add 300 full-time jobs at Huntsville call centerBristol Herald Courier (press release) (blog)

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Anywhere365 and AudioCodes Partner up to Offer Full Contact Center Capabilities on CloudBond 365 - Telecom Reseller (press release)

Anywhere365 and AudioCodes Partner up to Offer Full Contact Center Capabilities on CloudBond 365
Telecom Reseller (press release)
AudioCodes Logo ROTTERDAM, Netherlands, December 6, 2016 — Anywhere365, the largest native Skype for Business based Contact Center and Dialogue Management platform, is now seamlessly available on AudioCodes' CloudBond 365 appliance.

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Wagner, amidst criticism, seeks investigation into call-center layoffs - York Dispatch

York Dispatch

Wagner, amidst criticism, seeks investigation into call-center layoffs
York Dispatch
Sen. Wagner, who has faced criticism and protests, wants to investigate the full scope of Labor and Industry layoffs.
'This is going to be Call-centergate,' Sen. Scott Wagner says about ...PennLive.com

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Salesforce Communicating Contact Center Message - No Jitter

Salesforce Communicating Contact Center Message
No Jitter
As I've written previously, Salesforce has introduced three solutions for providing contact center managers who use its Service Cloud the ability to embed communications as a feature. I covered the path forward for Salesforce Live Agent users in the ...


What You Won't See When Talking to a Call Center Worker - New York Times (blog)

New York Times (blog)

What You Won't See When Talking to a Call Center Worker
New York Times (blog)
When José Sarmento Matos set out to photograph call centers in India and the Philippines, he had to reassure nervous executives that he was not out to make them look bad. If anything, he wanted to make photos of the faceless sales and support people ...


Contact Center Satisfaction Reaches Lowest Point in 9 Years - Customer Think

Customer Think

Contact Center Satisfaction Reaches Lowest Point in 9 Years
Customer Think
CFI Group has just released its 2016 Contact Center Satisfaction Index, and the results aren't pretty. The report reveals that consumer satisfaction with contact centers has reached its lowest point since the Contact Center Satisfaction Index (CCSI ...