MPC Call Center News:
Call Center & Contact Center Articles
Call Center & Contact Center In The News:
Marriott call center claims top spot again
The call center offers competitive benefits, including medical and life insurance, retirement savings and tuition reimbursement. It provides employees with discounts on hotel rooms, restaurants, gift shops and other Marriott products, in addition to on ...
Call Center Scams on Rise
Security experts for months have been warning of upticks in call center fraud targeting banking institutions. And a new scheme recently identified by a credit union in the Northwest demonstrates that fraudsters sometimes use tactics that take advantage ...
Comcast to open ABQ bilingual call center
ALBUQUERQUE, N.M. — Comcast announced Monday it will double the size of its workforce in New Mexico to 850 employees with the opening early next year of a national customer service call center in Albuquerque that will cater primarily to Spanish ...
Comcast to hire 450 for new call center
Comcast and Governor Susana Martinez Announce 450 New Jobs, State-of-the ...
Phones finally ringing again in Midlothian call center
The 42,000-square-foot property at 7545 Midlothian Turnpike had sat empty for about four years after Nationwide Insurance packed up its call center and vacated the space. Brokers in the past had marketed it as regular office space but had little luck ...
Russian bank Tinkoff implements voice recognition in their call center
Using this technology, contact centers can voiceprint the majority of customers for seamless passive enrollment, securely authenticate customers without any customer effort, help agents expedite time to service, and drastically lower fraud risk for all ...
Verizon closing Erie call center, cutting 117 jobs
(AP) — Verizon says it's closing a northwest Pennsylvania call center and expects to eliminate 117 operator jobs amid a sharp decrease in directory assistance calls. The Times-News reports Wednesday (http://bit.ly/1tCNKVN ) the company will close the ...
Verizon to close Erie call center; 117 jobs to be lost