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Call Center & Contact Center News Stories & Articles

MPC Call Center News:

• MPC Call Center Chooses Plantronics: Call Center Giant Will Use Headset Leader
• MPC Call Center Announces New Web site: MPC Call Center redesigned their company web site to better showcase their list call center services.
• MPC Call Center Redefines Traditional Staffing Models: Cecile Williams of MPC Call Centers works to solve the problem of eliminating operator down time while maintaining enough staff to effectively manage customers inbound and outbound telephone calls.

Call Center & Contact Center Articles

• Answering Service for Home Based Businesses
• The Answering Service And Internet Technology
• A Virtual Receptionist Will Help Your Business
• Skype, the Best Friend of Small Business
• Avoiding Telephone Fraud
• Hiring a Nurse Triage Service for Your Patients
• Telephone Disaster Recovery and Backup Solutions
• Tips for Telephone Sales Skills
• Using the Telephone to Get New Customers

Call Center & Contact Center In The News:

Bring Call Centers Back To U.S., Bill Proposes - InformationWeek

Bring Call Centers Back To U.S., Bill Proposes InformationWeek Offshore call centers have cost the country 500000 "good paying jobs" says Rep. Tim Bishop, a New York Democrat, as he introduces a bill to reverse the trend. By Paul McDougall InformationWeek In an effort to encourage more businesses to locate their ... and more »

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J.D. Power and Associates Recognizes Merrill Edge(R) Call Centers for Customer ... - MarketWatch (press release)

J.D. Power and Associates Recognizes Merrill Edge(R) Call Centers for Customer ... MarketWatch (press release) CHARLOTTE, NC, Feb 06, 2012 (BUSINESS WIRE) -- Bank of America today announced that Merrill Edge call centers have been recognized by JD Power and Associates for providing "An Outstanding Customer Service Experience." Merrill Edge provides mass ... J.D. Power And Associates Recognizes Merrill Edge® Call Centers For Customer ...TheStreet.com (press release) all 8 news articles »

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Multi-Channel Virtual Contact Center Conference to be Held March 21-23 - San Francisco Chronicle (press release)
Google News

Multi-Channel Virtual Contact Center Conference to be Held March 21-23 San Francisco Chronicle (press release) CRMXchange, in association with Yankee Group and Vanguard Communications, will present a timely and compelling Multi-Channel Virtual Contact Center Conference March 21-23. The event will focus on best practices in creating customer ... and more »

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LiveVox Announces ARM Eliminates Premised Dialer and PBX - MarketWatch (press release)

LiveVox Announces ARM Eliminates Premised Dialer and PBX MarketWatch (press release) SAN FRANCISCO, Feb 06, 2012 (BUSINESS WIRE) -- LiveVox Inc., the provider of Private VoIP Cloud(TM) contact center applications, today announced that Accounts Receivables Management, Inc. has signed a multi-year agreement for use of the LiveVox Cloud ... and more »

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LiveVox Announces ARM Eliminates Premised Dialer and PBX - MarketWatch (press release)

LiveVox Announces ARM Eliminates Premised Dialer and PBX MarketWatch (press release) SAN FRANCISCO, Feb 06, 2012 (BUSINESS WIRE) -- LiveVox Inc., the provider of Private VoIP Cloud(TM) contact center applications, today announced that Accounts Receivables Management, Inc. has signed a multi-year agreement for use of the LiveVox Cloud ... and more »

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Interactive Intelligence Cloud-based Contact Center Solution Helps Donnelly ... - MarketWatch (press release)

Interactive Intelligence Cloud-based Contact Center Solution Helps Donnelly ... MarketWatch (press release) INDIANAPOLIS & ATLANTA, Jan 31, 2012 (BUSINESS WIRE) -- Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive Intelligence Group Inc. Interactive Intelligence Contact Center Solution help Donnelly Communications ...Call Centre Clinic News (press release) all 15 news articles »

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