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Hell's Kitchen Call Center Answers Needs of Louisiana Flood Victims - Chelsea Now

Chelsea Now

Hell's Kitchen Call Center Answers Needs of Louisiana Flood Victims
Chelsea Now
BY ALEX ELLEFSON | Volunteers at the American Red Cross office in Hell's Kitchen are helping to coordinate relief efforts for victims of the catastrophic flooding in Louisiana. A call center, housed in the Red Cross building on W. 49th St., began ...

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Exclusive: Genesys in bid to buy Avaya's call center business - sources - Reuters

Reuters

Exclusive: Genesys in bid to buy Avaya's call center business - sources
Reuters
Genesys Telecommunications Laboratories Inc, a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya Inc [AVXX.UL] is hoping to sell for more than $4 billion, according to people familiar with the ...

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Measuring the Right Contact Center Metrics to Improve Customer Experience - Customer Think

Measuring the Right Contact Center Metrics to Improve Customer Experience
Customer Think
Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies in order to lower costs. Ultimately, however, these metrics are only capturing part of the story when ...


Customer contact center laying off workforce - Grand Rapids Business Journal (subscription)

Grand Rapids Business Journal (subscription)

Customer contact center laying off workforce
Grand Rapids Business Journal (subscription)
A company expects to lay off all of the employees at its local customer contact center. Highland Park-based Dialog Direct filed a WARN notice last week with the state, saying that its location in Grand Rapids, at 2905 Lucerne Dr. SE, will be closing on ...

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Personalization vs Automation: The Battle for the Heart of the Contact Center - PR Newswire (press release)

Personalization vs Automation: The Battle for the Heart of the Contact Center
PR Newswire (press release)
Featuring articles from the likes of tech giants Apple and research from the CX Network and Call Center IQ this report digs into the big issues which are changing the face of the contact center! So how do you drive an excellent customer service with ...

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LanguageLine Sold for USD 1.5bn to Call Center Giant ... - Slator - Slator (press release) (subscription)

Slator (press release) (subscription)

LanguageLine Sold for USD 1.5bn to Call Center Giant ... - Slator
Slator (press release) (subscription)
Call center behemoth Teleperformance buys LanguageLine for USD 1.5bn in - by far - largest transaction in the language service industry to date.

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