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Enghouse Interactive's CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud - GlobeNewswire (press release)

Enghouse Interactive's CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud
GlobeNewswire (press release)
PHOENIX, April 18, 2018 (GLOBE NEWSWIRE) -- Enghouse Interactive, a leading developer of contact center software and services, today announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Center Service Provider (CCSP ...

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Debt collection agency plans Indiana call center, 600 jobs | The ... - Seattle Times

Debt collection agency plans Indiana call center, 600 jobs | The ...
Seattle Times
JEFFERSONVILLE, Ind. (AP) — A debt collection agency plans to open a southern Indiana call center that company officials say will eventually employ more than 600 workers. Toledo, Ohio-based United Collection Bureau Inc. announced Tuesday that it will ...

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Call centers' American accents and Lea Salonga's case - InterAksyon

InterAksyon

Call centers' American accents and Lea Salonga's case
InterAksyon
Seven years ago, the Philippines surpassed global frontrunner India in business process outsourcing. Casual observers say call centers here are more exposed to the English language than in India. Besides training customer service representatives on ...


Silos Be Gone: Contact Center & UC as One - No Jitter

Silos Be Gone: Contact Center & UC as One
No Jitter
Forward-looking enterprises enable seamless conversations among the contact center, business, and customers, as Vonage discusses in this sponsored post. A strategic communications rethink is underway at leading enterprises, fueled by a commitment to ...



Google News
3 Ways to Drive Digital Innovation in Your Contact Center - Customer Think

Customer Think

3 Ways to Drive Digital Innovation in Your Contact Center
Customer Think
Three years ago, Forrester Research expanded its customer experience index to include insights from multiple countries and diverse brands in order to tell companies how their customer experience ranks. To uncover Forrester's latest insights into ...

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