MPC Call Center News:
Call Center & Contact Center Articles
Call Center & Contact Center In The News:
Contractor Connection Contact Center Certified by JD Power
COSTA MESA, Calif., March 23, 2017 /PRNewswire/ -- Contractor Connection® (a division of Crawford & Company) has been recognized for contact center operation customer satisfaction excellence in the live phone channel under the J.D. Power Certified ...
Altice USA adds UC, call center functionality to Lightpath hosted ...
Altice USA's Lightpath division is giving its business customers more options by adding unified communications (UC) and hosted contact center services, a move ...
ALTICE USA ADDS UNIFIED COMMUNICATIONS AND CALL ...
New group for FM call center professionals learns about keeping employees engaged
Samantha Gust (left), Steph Melgaard and Andrew Scott lead a panel discussion on employee engagement Wednesday, March 22, at a meeting of the FM Area Contact Center Council at Bank of the West, 520 Main Ave., Fargo. Ryan Johnson / The Forum ...
Biltmore Call Center job fair to be held April 6
ASHEVILLE - Biltmore is looking to fill full- and part-time positions on its call center team. Biltmore's human resources department will host an information session and interview day for call center positions at 3 p.m. April 6 at the Biltmore Career ...
Altice USA adds UC, call center functionality to Lightpath hosted voice service line
Altice USA's Lightpath division is giving its business customers more options by adding unified communications (UC) and hosted contact center services, a move that evolves the Lightpath hosted voice services line. The cable MSO's Lightpath division ...
ALTICE USA ADDS UNIFIED COMMUNICATIONS AND CALL CENTER FUNCTIONALITY TO POPULAR LIGHTPATH ...
Briefs: AT&T, Altice USA Lightpath, Edgeware, Streaming Media Alliance, Incognito
Diversification to fuel growth of PH contact centers
“One is that there is there no more pure call center or front office. The industry over the years has diversified into different areas, mid and back office doing call center, banking and finance and accounting. We are beginning to see true end-to-end ...
Contact center sector sees $20.4B revenue by 2022
US to remain PH call center industry's top partner
Call centers cite growth, more jobs in PH