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The Synergy Between Call Centers And Population Health - MediaPost Communications

The Synergy Between Call Centers And Population Health
MediaPost Communications
Call centers can be used on behalf of providers to integrate efforts to manage and optimize patient outcomes by following up with patients after an emergency department visit, a hospital admission, or even a routine office visit. According to an ...


inContact Introduces 2015 Release of Cloud Contact Center Software - Destination CRM

inContact Introduces 2015 Release of Cloud Contact Center Software
Destination CRM
inContact, a provider of cloud contact center software and contact center agent optimization tools, has launched a new release of its cloud contact center platform. The latest inContact release is driven by customer needs within enterprise service ...


8x8 unveils cloud-based global contact center solution - Network World

8x8 unveils cloud-based global contact center solution
Network World
8x8 announced the launch of 8x8 Virtual Contact Center (VCC) Global today as a milestone as a new milestone in its Global Reach initiative. VCC Global is a cloud-based contact center solution that connects international contact center agents over a ...
8×8 Unveils First Cloud-Based Single-Platform Global Contact Center SolutionFinances.com

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911 Cellphone Calls Pose Challenges for Some Hennepin County Call Centers - KSTP.com

911 Cellphone Calls Pose Challenges for Some Hennepin County Call Centers
KSTP.com
On a computer screen, dispatchers can see your phone number, but not the address with cellphone calls. That is why the county's call center is equipped with, and phasing in, Next-Gen 911. It has the technology to accept text messages, photos and even ...

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Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center ... - MarketWatch

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center ...
MarketWatch
The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner's independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, ...
Vocalcom mentioned in Magic Quadrant for Contact Center Infrastructure ...PR Urgent (press release)

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Asurion will close downtown call center in August - Great Falls Tribune

Great Falls Tribune

Asurion will close downtown call center in August
Great Falls Tribune
jo. Great Falls' fourth largest private employer, Asurion, will close in August. The call center has 348 employees. The Nashville-based company made the announcement Thursday morning. The company will offer some employees the opportunity to work from ...
Asurion closing Great Falls call center in AugustNBC Montana

all 23 news articles »