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Contact Center Feature Use Evolves - No Jitter

No Jitter

Contact Center Feature Use Evolves
No Jitter
For several years, the call center and the associated supporting technologies seemed to be designed for a single corporate goal: Find the lowest cost way to deal with the necessary call volume. Frequently clients came to me looking to find out how to ...


NEC Receives 2016 CUSTOMER Contact Center Technology Award - Business Wire (press release)

NEC Receives 2016 CUSTOMER Contact Center Technology Award
Business Wire (press release)
Their recognition of our UNIVERGE Business ConneCT contact center solution validates the top line communications link it provides our enterprise customers and how it enables them to easily engage their customers to grow business and increase loyalty.
Ameyo Brings Home the 2016 TMC Contact Center Technology Award for the Fifth Consecutive YearPR Newswire (press release)
Ameyo wins 'Contact Center Technology Award' for fifth consecutive yearANINEWS

all 2 news articles »

KKR to Buy Call-Center Software Maker Calabrio - WSJ - Wall Street Journal

Minneapolis Star Tribune

KKR to Buy Call-Center Software Maker Calabrio - WSJ
Wall Street Journal
KKR & Co. said it would buy call-center software maker Calabrio, a bet that high-tech customer-interaction tools will give some businesses an edge.
KKR buys Calabrio, Minneapolis maker of call-center analysis ...Minneapolis Star Tribune

all 9 news articles »

2 big global companies closing Arizona call centers, cutting jobs - Phoenix Business Journal

Phoenix Business Journal

2 big global companies closing Arizona call centers, cutting jobs
Phoenix Business Journal
Two big international companies — ARRIS Group Inc. and Ricoh USA — are cutting 263 call center jobs and closing centers in Phoenix and Tempe. Ricoh has reported 68 jobs cuts in Tempe to the state of Arizona under a federal layoff notification law.


Telarus Teams With Epic Connections for Contact Center Consulting - Channel Partners

Telarus Teams With Epic Connections for Contact Center Consulting
Channel Partners
PRESS RELEASE — Sandy, UT – Telarus, Inc. – owner of VXSuite and national distributor (Master Agent) of voice, data and cloud infrastructure services today announced it has partnered with EPIC Connections, a leader in contact center consulting, ...


Big Flats Call Center Adding 100 Jobs Due To Federal Contracts - My Twin Tiers.com

My Twin Tiers.com

Big Flats Call Center Adding 100 Jobs Due To Federal Contracts
My Twin Tiers.com
Pioneer Collection Services Call Center in Big Flats will be adding about 100 jobs thanks to some federal contracts. That's according to a news release Monday from U.S. Senator Charles Schumer who announced that Pioneer and another Upstate New York ...

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