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KM2 Solutions Bulks up in Saint Lucia With Another Call Center - Nearshore Americas

Nearshore Americas

KM2 Solutions Bulks up in Saint Lucia With Another Call Center
Nearshore Americas
The call center provider is known for generating a new pool of talent in every country it operates. At Nearshore Nexus 2016, David Kreiss received the prestigious Executive of the Year award in recognition of his training programs to develop ...


InterContinental Hotels Group call center in North Charleston to close; 630 jobs impacted - ABC NEWS 4

ABC NEWS 4

InterContinental Hotels Group call center in North Charleston to close; 630 jobs impacted
ABC NEWS 4
North Charleston, S.C. (WCIV) — The InterContinental Hotels Group's Call center located in North Charleston will close by November 2018, impacting 630 jobs, confirmed a company spokesperson. "We made the difficult decision to wind down operations at ...


Letter: Elected officials failed Hoosier call center workers - Evansville Courier & Press

Evansville Courier & Press

Letter: Elected officials failed Hoosier call center workers
Evansville Courier & Press
Call centers are an underappreciated economic force, with more than 80,000 workers in Indiana alone. But thousands of these workers have lost their jobs in recent years as major corporations have offshored jobs to cheaper overseas markets. The ...


Get Your Contact Center Mojo Workin' | CustomerThink - Customer Think

Customer Think

Get Your Contact Center Mojo Workin' | CustomerThink
Customer Think
The contact center is getting its mojo back. This might come across as an unconventional proclamation, so you may ask yourself, “what is mojo anyway and does ...

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The Top 3 Ways to Forecast For Your Contact Center - Destination CRM

The Top 3 Ways to Forecast For Your Contact Center
Destination CRM
Discover the key to scheduling the right number of the agents at the right time and learn three ways to properly forecast for your contact center. Download our ebook The Top 3 ways to Forecast For Your Contact Center today. It is a must-read for ...


Digging In to the Contact Center Obsession - No Jitter

Digging In to the Contact Center Obsession
No Jitter
Once upon a time, contact centers were regarded as a cost center -- a necessary cost of doing business, or in some organizations, the place where orders were placed and processed. These contact centers would staff low-level operators, weren't focused ...