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Albany utilities to open centralized call center - WALB-TV

The Albany Herald

Albany utilities to open centralized call center
WALB-TV
The center will open Monday and will be located on Flint Avenue behind the future Albany Utilities building. It will consolidate four separate call centers into one single center. Albany residents will now only have to call one number for questions ...
Albany Utilities opening new centralized call center MondayThe Albany Herald
Albany Utilities call center set to open MondayWFXL FOX 31

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Your Entire Company Is A Contact Center - Forbes

Forbes

Your Entire Company Is A Contact Center
Forbes
Why is it that in the moments that matter most — we spend the least amount of resources and effort to take care of our customers? It's this lack of self-awareness that will be the demise of the world's biggest companies. The bigger the company gets ...


Veterans crisis line to open third call center - Stars and Stripes

Stars and Stripes

Veterans crisis line to open third call center
Stars and Stripes
WASHINGTON — The Department of Veterans Affairs will open a third call center in the fall to handle an anticipated increase in calls to the veterans crisis hotline. The call center will be located on the VA campus in Topeka, Kansas, the VA said late ...

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DealerSocket partners with TCN to integrate contact center platform tech into DMS - Auto Remarketing

Auto Remarketing

DealerSocket partners with TCN to integrate contact center platform tech into DMS
Auto Remarketing
TCN and DealerSocket announced Wednesday a new partnership to create a seamless integration between TCN's advanced cloud-based contact center solution, Platform 3.0 and DealerSocket's iDMS for independent and buy-here, pay-here dealerships.
TCN and DealerSocket Announce New Partnership, Advancing DealerSocket's Next-Generation Dealer Management ...PR Web (press release)

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VA Plans To Open Third Veterans Crisis Line Call Center - Task & Purpose

Task & Purpose

VA Plans To Open Third Veterans Crisis Line Call Center
Task & Purpose
The Department of Veterans Affairs will open a third call center in the fall to handle an anticipated increase in calls to the veterans crisis hotline. The call center will be located on the VA campus in Topeka, Kansas, the VA said late Wednesday.


AT&T to close East El Paso call center by year's end; 278 face layoff or relocation - El Paso Times

El Paso Times

AT&T to close East El Paso call center by year's end; 278 face layoff or relocation
El Paso Times
AT&T is closing its East Side call center by the end of the year and giving 278 employees the option of being laid off or relocating to other facilities in El Paso, Missouri and Florida, a company official said Thursday. "We are consolidating call ...