Call Center Services - Telephone: 1-800-776-4448
MPC Call Center
"MPC Call Center presents news and articles about our center and the entire the call center and contact center industry."

Call Center & Contact Center News Stories & Articles

MPC Call Center News:

Call Center & Contact Center Articles

Call Center & Contact Center In The News:

T-Mobile denies sexual harassment at Oakland call center - Kennebec Journal & Morning Sentinel

Kennebec Journal & Morning Sentinel

T-Mobile denies sexual harassment at Oakland call center
Kennebec Journal & Morning Sentinel
OAKLAND — T-Mobile has denied charges brought by a Waterville woman that she was sexually harassed by a manager at the company's Oakland call center. In an answer to a civil rights lawsuit brought against the company in October by Angela Agganis, ...

and more »

New call centre for all Ajman govt entities - Khaleej Times

Khaleej Times

New call centre for all Ajman govt entities
Khaleej Times
Ajman government on Saturday launched Sanad ( contact and call enter) to include all governmental bodies under one roof to provide all kind of services for the clients. The center which is located in Masfoot aimed at ensuring easiness of accessibility ...

and more »

Ex-Kroger call center workers: Longer hours but no overtime - WLWT Cincinnati

WLWT Cincinnati

Ex-Kroger call center workers: Longer hours but no overtime
WLWT Cincinnati
The suit states call center employees had to arrive a half hour before their shifts, return early from lunch breaks and work up to an hour after a day's calling. They say they weren't paid overtime though, and are accusing Kroger of violating federal ...

and more »

8 Tips for Customer Contact Center Success - NewsFactor Network
Google News

NewsFactor Network

8 Tips for Customer Contact Center Success
NewsFactor Network
contact center firm NewVoiceMedia. And although omni-channel contact is vital, 68 percent of all contact center communications is still handled via the telephone. By comparison just 3 percent is handled via social media channels. Against that backdrop ...

and more »

Unify Brings Circuit-like UX to Contact Center - No Jitter

No Jitter

Unify Brings Circuit-like UX to Contact Center
No Jitter
In the '90s it was acceptable to require a day of agent training in a contact center for the application -- no more. The expectation of both contact center management and customer service representatives is that the agent interface should be as simple ...


HealthSource RI call center firm Optum to lay off 60 employees in April - The Providence Journal

HealthSource RI call center firm Optum to lay off 60 employees in April
The Providence Journal
PROVIDENCE, R.I. -- Optum Inc., which has operated an at-times overwhelmed call center for HealthSource RI, has notified the state that it will be laying off 60 employees the first week of April. The notification comes just days before the state is ...