MPC Call Center News:
Call Center & Contact Center Articles
Call Center & Contact Center In The News:
5G, IoT, Big Data: Prepare Your Contact Center Now
In the midst of this excitement is the expanding role of a truly next-generation contact center. This is a contact center that goes beyond the 15% to 20% attachment and penetration of traditional contact centers and instead decouples advanced ...
What's next for ShoppingTown Mall? A call center?
A call center is one possibility, says DeWitt Town Supervisor Ed Michalenko. He said Moonbeam Capital Investments, which owns the mall, has suggested locating a call center in the mall. Michalenko said he asked Moonbeam's leaders for a proposal, but ...
RTA Call Center receives one million calls in first half of 2016
Zawya (press release) (registration)
The Roads and Transport Authority (RTA) revealed that the number of calls handled by the Call Center (8009090) during the first half of this year 2016 had amounted to 1,084,635 calls, recording a response time of 12 seconds per call, which compares ...
SESTEK Named Best Technology Solution Provider at 2016 Call Center Week Excellence Awards
SESTEK Named Best Technology Solution Provider at 2016 Call Center Week Excellence Awards SESTEK (Speech Enabled Software Technologies) was recently selected as the Best Technology Solution Provider at the Call Center Week Excellence ...
Higher Education Institution Implements Five9 Contact Center Software To Help Increase Student Enrollment
Business Wire (press release)
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, announced today that a large nonprofit higher education institution, with over 50,000 alumni, has selected ...
Contact Center Offers Back Packs
Yankton Daily Press
This year the Contact Center will be supplying the back pack again for grades K-8. Families must sign up their children by Aug. 20. They may sign up by coming in to the Contact office located in the County Government Center, lower level. Families must ...