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Five Ways Contact Centers Use Analytics to Make Smarter Business Decisions - IT Business Edge

IT Business Edge

Five Ways Contact Centers Use Analytics to Make Smarter Business Decisions
IT Business Edge
It's no secret that Big Data is having a positive impact on the contact center industry. And as businesses are faced with growing amounts of data on everything from the effectiveness of their marketing strategy to individual customer preferences, it is ...


Charter's FDL Call Center helping those in need - Fond du Lac Reporter

Fond du Lac Reporter

Charter's FDL Call Center helping those in need
Fond du Lac Reporter
According to a press release from Greg Bieker, vice president of call center operations, the popular fundraising program challenges teams of employees to collect pennies for their team and sabotage other teams with silver coins or dollars. Through this ...


Call-center adding 700 jobs in Tucson - Arizona Daily Star

Arizona Daily Star

Call-center adding 700 jobs in Tucson
Arizona Daily Star
Tucson's call-center industry employs more than 12,000 people, with operators running the gamut from in-house operations by Geico, Citi and Intuit, and contract centers operated by APAC, Afni, Agero, C3/Customer Contact Channels and OptumRx.


Innova-riding snatcher gets call center agent's instant noodles - GMA News

Innova-riding snatcher gets call center agent's instant noodles
GMA News
Video clips from closed-circuit television cameras proved useful in the surveillance and eventual arrest of a suspected snatcher who took a call center agent's bag. The suspect, who was caught on camera riding and driving away in a silver Innova, was ...


Social Listening Heads Inside the Contact Center - No Jitter

Social Listening Heads Inside the Contact Center
No Jitter
The truth is, you've got to get on top of the issue and figure out how best to give contact center agents the social context they can use to optimize the customer experience at that touch point. Helping you do so is certainly among the goals IBM and ...


Ibex Global call center to add 1000 jobs - San Antonio Express-News

San Antonio Express-News

Ibex Global call center to add 1000 jobs
San Antonio Express-News
Washington, D.C.-based Ibex Global is opening a call center that will add 600 jobs to the San Antonio economy in the next several months, the San Antonio Economic Development Foundation said Tuesday. Ultimately, the Northwest Side facility will add ...
Call center firm to hire 600 in San AntonioSan Antonio Business Journal

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