MPC provides call center outsourcing solutions to businesses. We go beyond traditional call center services by offering services such as order taking, help desk, customer acquisition, and emergency response. In business since 1922 and with years of experience in the call center industry, MPC can customize its services to accommodate businesses of all sizes and in all industries.
MPC is an complete outsourcing center combining the latest technology with customer service and a commitment to excellence. The contact center services we offer span all clients in all industries who are in need of comprehensive or singular services. By offering all solutions as customizable services, we have emerged as a leader in the call center industry. Whatever your needs are, MPC's services can be customized to fit your framework, making us a complete business outsourcing center. Our call center is staffed with agents, supervisors, and staff that are focused on the growth of your organization. We succeed when you succeed and it is imperative that we focus on increasing your sales and customer service support through excellent call center support.
Outsourcing has many advantages including increasing available personnel to answer customer questions and respond to customer service issues, lowering overhead, eliminating gaps in customer service, and increasing customer to business response times fostering strength in your brand. If you are performing direct marketing campaigns or just responding to marketing efforts, you know inbound call volume can fluctuate. Fluctuations that your office cannot handle mean lost opportunities. Using MPC as a call outsourcing service mean you will never miss a call or an opportunity again. Our call center provides an architecture of agents plus offsite overflow operators to give your callers the customer service they expect. Outsourcing to MPC ensures you will get the best call center services in the industry.
A call center is only as good as it's employees, and MPC employees are trained customer service specialists to manage your account and your inbound and outbound telephone calls. Our agents answer the telephone in your company name and follow your service protocol to mimic the professionalism your own office would display to your customers. And, our service is available 24 hours a day, 7 days a week, whenever you need us. We can answer your calls as often as you need, from full 24 hour service to acting as an overflow call center when you need. As your outsourcing solution, our agents will learn about your organization and provide complete services when you need them most.
We have the capability to provide around the clock services, strengthen your brand and your relationships with your customers, increase customer satisfaction, and maximize your budget on business process outsourcing. When you are ready to explore call center outsourcing options, contact MPC Call Center today.
MPC offers a comprehensive list of call center services to all sized businesses ranging from small to large.
Choose the call center solutions you are interested in from the list below and click the service for more information:
Or view our call center services page with a short description of each service and solution we offer.
Not sure if you are interested in outsourcing your outbound or inbound programs, or are not sure what the difference is between the two? You can start off your research by looking through the list below.
Inbound Call Center Services: These services are designed to help your company gain customers, reduce expenses, and increase revenue. A team of live operators to process inbound telephone calls to sell your products, offer customer care or customer support, as well as dispatch and process messages.
Outbound Call Center Services: Services designed to handle outbound telephone calls. This is mostly used for telemarketing (also known as direct marketing) but has other applications including customer retention programs, list cleaning, follow up calls, market research, customer loyalty or customer care programs, and subscription renewal.